About Me

Harsh Agarwal

Innovative, forward-thinking executive offering over 22 years of experience in various leadership roles in the areas of Information Technology & consulting. Hands-on, successful Software Engineer with verifiable success leading teams in delivering enterprise technology solutions like GST System Implementation, Passport Seva, Integrated Telecom OSS/BSS Solution and Business Process Re-engineering. Innovative change agent with a unique mix of delivery leadership and deep technical expertise.

Roles Performed

  • Solution Architect
  • Technical Delivery Leadership
  • Business Process Re-engineering
  • People Mentor

    • Key Business Domain Areas

  • Indirect Tax – GST
  • e-Governance Transformation
  • Telecom O/BSS

    • Technical Skills

  • Microservices architecture, CI/CD
  • Spring, Kafka, Storm, Angular.js, Python
  • MySQL, Hbase, HIVE, Oracle
  • ClearCase, SVN, Bugzilla, Junit, SOAP-UI

    • Employment History

  • Goods & Services Tax Network
    • Vice President (Architecture - GST System) 
  • Aricent Technologies
    • Sr. Project Manager 
  • HCL Technologies
    • Assoc. Project Manager 
  • Tata Consultance Services
    • IT Analyst 
  • SOWSIA India
    • Developer 
  • OASIS Software
    • Developer 

    Certifications

  • PSM-I (#546963)
  • PMP (#1655887)
  • ITIL v3 Foundation

    • Education

  • B.E (Computer Technology)
    • Nagpur University 
    My Resume

    Career Highlights

    Current Position

    Vice President (Architecture - GST System), Goods & Services Tax Network

    Key Responsibilities:
  • Application Architecture for the GST System, fitment analysis and design decisions
  • Leading technical scope in the RFP for GST 2.0
  • Understanding GST law/rules, working with government stakeholder for legal requirements, and appropriate implement system level processes
  • Leading development teams, system solutioning, techno-functional design, code/test-case review, to ensure timely delivery to production
  • Working with operation team for resolution of taxpayer/tax officer grievances and production defects
  • Determining scope for course correction & improvement, prioritizing/design/planning delivery
  • Leading RFP, QCBS based vendor selection and project delivery for internal projects like ERP – ESS, Payroll, P2P, and GSTN Website (gstn.org.in)

    • Stakeholder Management

    • Scaled to 5/5 CSAT from 3/5 in 18 months for O/BSS HNS program
    • Customer handling, and vendor management in Norton WC program
    • Working with govt. agencies and departments to understand their needs, manage expectations and have the MSP deliver satisfactorily
    • Prioritization, conflict resolution and communication

    People Matters

    Team mentoring, career progression plan & performance evaluation

    Solution Architect

    • Analysis, design, development of end to end refund service in GST System processing claims worth Rs. 15k Cr per month
    • Instrumental in policy level process framework for GST Refund
    • Architecture design for unified tax administration framework being used by GST Departments of 30 states
    • API integration with Customs, Accounting Authority and State department for seamless disbursement to taxpayers
    • Application design & deployment for Passport Seva, a major e-governance transformation undertaken first time in India

    Technical Project Delivery

  • Leading development teams & delivered tax administration back office framework & refund integration with SCRUM Agile methodology
  • Fault free on-boarding of 29 states, and migrated 3 more states to the unified back office with 21 days turnaround
  • Managed delivery of Hughes OSS/BSS program worth $4.5M annually
  • Leading development, deployment, and operation, of Passport Seva Application

    • Project Profitability

    P&L, effort utilization, hiring decisions

    Business Growth

    Leading proposals & RFP responses

    Organization Support

    SEPG, QA Audits, PMP trainer & workshop facilitation
    Contact Details

    Contact Details

    Email

    agrharsh@gmail.com

    Mobile

    +91 9871813156