About Me

Harsh Agarwal

Accomplished technology executive with 23+ years architecting and leading nation-scale digital transformation platforms. Currently serving as Vice President of Architecture at GSTN, where I lead India's largest indirect tax platform serving 14 million taxpayers with 300,000+ concurrent users. Proven expertise in business architecture, enterprise interoperability, and cross-functional leadership across government and private sectors.

Unique perspective gained from extensive experience on both sides—as government technology leader and service provider—enabling comprehensive understanding of complex stakeholder needs and scalable solution delivery.

Roles Performed

  • Solution Architect
  • Technical Delivery Leadership
  • Business Process Re-engineering
  • People Mentor

    • Key Business Domain Areas

  • Indirect Tax – GST
  • e-Governance Transformation
  • Telecom O/BSS

    • Technical Skills

  • Microservices architecture, CI/CD
  • Spring, Kafka, Storm, Angular.js, Python
  • MySQL, Hbase, HIVE, Oracle
  • ClearCase, SVN, Bugzilla, Junit, SOAP-UI

    • Employment History

  • Goods & Services Tax Network
    • Vice President (Architecture - GST System) 
  • Aricent Technologies
    • Sr. Project Manager 
  • HCL Technologies
    • Assoc. Project Manager 
  • Tata Consultance Services
    • IT Analyst 
  • SOWSIA India
    • Developer 
  • OASIS Software
    • Developer 

    Certifications

  • PSM-I (#546963)
  • PMP (#1655887)
  • ITIL v3 Foundation

    • Education

  • B.E (Computer Technology)
    • Nagpur University 
    My Resume

    Career Highlights

    Current Position

    Vice President (Architecture - GST System), Goods & Services Tax Network

    Key Responsibilities:
  • Application Architecture for the GST System, fitment analysis and design decisions
  • Leading technical scope in the RFP for GST 2.0
  • Understanding GST law/rules, working with government stakeholder for legal requirements, and appropriate implement system level processes
  • Leading development teams, system solutioning, techno-functional design, code/test-case review, to ensure timely delivery to production
  • Working with operation team for resolution of taxpayer/tax officer grievances and production defects
  • Determining scope for course correction & improvement, prioritizing/design/planning delivery
  • Leading RFP, QCBS based vendor selection and project delivery for internal projects like ERP – ESS, Payroll, P2P, and GSTN Website (gstn.org.in)

    • Stakeholder Management

    • Scaled to 5/5 CSAT from 3/5 in 18 months for O/BSS HNS program
    • Customer handling, and vendor management in Norton WC program
    • Working with govt. agencies and departments to understand their needs, manage expectations and have the MSP deliver satisfactorily
    • Prioritization, conflict resolution and communication

    People Matters

    Team mentoring, career progression plan & performance evaluation

    Solution Architect

    • Analysis, design, development of end to end refund service in GST System processing claims worth Rs. 15k Cr per month
    • Instrumental in policy level process framework for GST Refund
    • Architecture design for unified tax administration framework being used by GST Departments of 30 states
    • API integration with Customs, Accounting Authority and State department for seamless disbursement to taxpayers
    • Application design & deployment for Passport Seva, a major e-governance transformation undertaken first time in India

    Technical Project Delivery

  • Leading development teams & delivered tax administration back office framework & refund integration with SCRUM Agile methodology
  • Fault free on-boarding of 29 states, and migrated 3 more states to the unified back office with 21 days turnaround
  • Managed delivery of Hughes OSS/BSS program worth $4.5M annually
  • Leading development, deployment, and operation, of Passport Seva Application

    • Project Profitability

    P&L, effort utilization, hiring decisions

    Business Growth

    Leading proposals & RFP responses

    Organization Support

    SEPG, QA Audits, PMP trainer & workshop facilitation
    Contact Details

    Contact Details

    Email

    agrharsh@gmail.com

    Mobile

    +91 9871813156