About Me

Harsh Agarwal

Accomplished technology executive with 23+ years architecting and leading nation-scale digital transformation platforms. Currently serving as Vice President of Architecture at GSTN, where I lead India's largest indirect tax platform serving 14 million taxpayers with 300,000+ concurrent users. Proven expertise in business architecture, enterprise interoperability, and cross-functional leadership across government and private sectors.

Unique perspective gained from extensive experience on both sides—as government technology leader and service provider—enabling comprehensive understanding of complex stakeholder needs and scalable solution delivery.

Roles Performed

  • Solution Architect
  • Technical Delivery Leadership
  • Business Process Re-engineering
  • People Mentor

Key Business Domain Areas

  • Indirect Tax – GST
  • e-Governance Transformation
  • Telecom O/BSS

Technical Skills

  • Microservices architecture, CI/CD
  • Spring, Kafka, Storm, Angular.js, Python
  • MySQL, Hbase, HIVE, Oracle
  • ClearCase, SVN, Bugzilla, Junit, SOAP-UI

Employment History

  • Goods & Services Tax Network
    Vice President (Architecture - GST System) 
  • Aricent Technologies
    Sr. Project Manager 
  • HCL Technologies
    Assoc. Project Manager 
  • Tata Consultance Services
    IT Analyst 
  • SOWSIA India
    Developer 
  • OASIS Software
    Developer 

Certifications

  • Google Professional Cloud Architect
  • Certified SAFe® 5 Agilist
  • PSM-I (#546963)
  • PMP (#1655887)
  • ITIL v3 Foundation

Education

  • B.E (Computer Technology)
    Nagpur University 
  • Post Graduate Diploma in Management (Executive)
    IMT CDL, Ghaziabad 
  • Global Senior Leadership Program
    IIM Vishakhapatnam 
My Resume

Career Highlights

Current Position

Vice President (Architecture - GST System), Goods & Services Tax Network

Key Responsibilities:
  • Application Architecture for the GST System, fitment analysis and design decisions
  • Leading technical scope in the RFP for GST 2.0
  • Understanding GST law/rules, working with government stakeholder for legal requirements, and appropriate implement system level processes
  • Leading development teams, system solutioning, techno-functional design, code/test-case review, to ensure timely delivery to production
  • Working with operation team for resolution of taxpayer/tax officer grievances and production defects
  • Determining scope for course correction & improvement, prioritizing/design/planning delivery
  • Leading RFP, QCBS based vendor selection and project delivery for internal projects like ERP – ESS, Payroll, P2P, and GSTN Website (gstn.org.in)

Stakeholder Management

  • Scaled to 5/5 CSAT from 3/5 in 18 months for O/BSS HNS program
  • Customer handling, and vendor management in Norton WC program
  • Working with govt. agencies and departments to understand their needs, manage expectations and have the MSP deliver satisfactorily
  • Prioritization, conflict resolution and communication

People Matters

Team mentoring, career progression plan & performance evaluation

Solution Architect

  • Analysis, design, development of end to end refund service in GST System processing claims worth Rs. 15k Cr per month
  • Instrumental in policy level process framework for GST Refund
  • Architecture design for unified tax administration framework being used by GST Departments of 30 states
  • API integration with Customs, Accounting Authority and State department for seamless disbursement to taxpayers
  • Application design & deployment for Passport Seva, a major e-governance transformation undertaken first time in India

Technical Project Delivery

  • Leading development teams & delivered tax administration back office framework & refund integration with SCRUM Agile methodology
  • Fault free on-boarding of 29 states, and migrated 3 more states to the unified back office with 21 days turnaround
  • Managed delivery of Hughes OSS/BSS program worth $4.5M annually
  • Leading development, deployment, and operation, of Passport Seva Application

Project Profitability

P&L, effort utilization, hiring decisions

Business Growth

Leading proposals & RFP responses

Organization Support

SEPG, QA Audits, PMP trainer & workshop facilitation
Article

Latest Article

Contact Details

Contact Details

Email

agrharsh@gmail.com

Mobile

+91 9871813156